Thank you for contacting Journey to Wellness, we are here to support your health and wellness goals! NEW PATIENTS: We are NO LONGER accepting new massage therapy patients, so you will only be accepted into the ACUPUNCTURE clinic. Any attempt to book an appointment other than a new patient acupuncture appointment will result in cancellation. To schedule a new patient appointment, please create a portal account first, then select "Initial Acupuncture Visit: 90-Minutes" under the new patient category. You will receive an email confirmation and a link to complete the online health forms prior to your visit. Follow-up acupuncture sessions can be either 60 or 90-minutes dependent on how much supplementary care you would like to include (e.g. massage, cupping, moxibustion, electroacupuncture, ear seeding) during your session in addition to the acupuncture. RETURNING PATIENTS: You may continue to book massage or acupuncture services. To book an appointment, please log in to the patient portal. FOR MASSAGE APPOINTMENTS: A limitation of my scheduling software is that scheduling increments are set at the clinic level for all appointment types. To accommodate an acupuncture session every half hour, it also offers massage sessions every half hour instead of every 90 min.  I requested the provider update this, but it hasn't happened yet. If you are the first one scheduling a massage on a given day, even though it offers times every 30 min, please try to book every 90 min. (i.e. on Sunday times are 8:00a, 9:30a, 11:00a; Monday times are 12:30p, 2:00p, 3:30p, and 5:00pm; Tuesday times are 10:00a, 11:30a, 1:00p, and 2:30p, Thursday times are 1:30p, 3:00p, 4:30p, 6:00p, Friday times are 8:30a, 10:00am, 11:30am, 1:00pm and Saturday times are 11:30a, 1:00p, 2:30p). Times will adjust and shift accordingly as patients book 90- or 120-minute appointments.  This will prevent scheduling gaps and allow more patients to get the care they need. Thank you for understanding! If you want to schedule your first acupuncture appointment, you need to first book the "Initial Acupuncture Visit: 90-Minutes" under the returning patient acupuncture category. You will be emailed a link to complete a revised health form and consent in the patient portal. Follow-up acupuncture treatment visits can be either 60 or 90-minutes dependent on how much supplementary care you would like included (e.g. massage, cupping, moxibustion, ear seeding) into the visit in addition to acupuncture. And there is anow 90 min ACu-Thai options now as well! Online bookings can be made as short as 2 hours prior to an available appointment time; however, cancellations MUST be made 24 hours in advance, or you will be charged for the missed appointment per the clinic cancellation/reschedule policy ($45.00 for 60-minute visits and $70.00 for 90-Minute visits). If you don't see a time that works for you, please add yourself to the waitlist to be notified of any new openings that occur. You will be contacted via text or email if an appointment spot opens during your specified availability. All appointment reminders are automated through the booking system, please do NOT respond to them directly as they will not be received by the office. If you need to reschedule an appointment outside of the 24-hour window or have any other questions, please contact the office directly via text/call at 847-750-4325 or email at jen@gojourneytowellness.com I look forward to seeing you soon! Thank you, Jen